Until recently, product returns software was rarely included in an enterprise supply chain tech stack. Forward logistics was the focus. But with the huge increase in eCommerce shopping for both B2C and B2B environments, companies are realizing how important it is to efficiently manage product returns.
A returns management system (RMS) is purpose-built to handle product returns. However, the scope of what they can handle and the flexibility of their features vary by vendor. In this article, we’ll compare the ReverseLogix RMS with ReturnLogic.
ReverseLogix: Your Complete ReturnLogic Alternative
The ReverseLogix RMS is end-to-end returns technology purpose-built for B2C, B2B, and hybrid environments. It’s an excellent alternative to ReturnLogic because it fully manages the entire returns process from both the customer side and enterprise side. It can even handle the complexity of 3PLs that are managing product returns for diverse customers.
Simplify Your Returns Management Process
Before ReverseLogix came onto the market with the first comprehensive RMS, product returns were managed using multiple point systems. eCommerce retailers, traditional retailers, manufacturers, 3PLs had to use different systems to process RMAs, orchestrate workflows, manage repairs or recommerce programs, and initiate the customer refund or exchange.
Because multiple systems were needed, there was limited data and visibility into returns processes. Questions such as the following were impossible to answer…
“What should the warehouse expect this week for return volumes?”
“Does staffing need to scale up?”
“How much does it cost us to manage a return by category or SKU?”
“How should we handle returns to support our sustainability goals?”
Only the ReverseLogix RMS can manage the entire returns process for B2C or B2B companies without the need for other point solutions. This includes managing complex omnichannel environments and 3PL facilities that are in-taking diverse customer products and requirements.
By orchestrating the full lifecycle of returns, the ReverseLogix RMS gathers data and insights that answer all of the questions above, and more.
Compare ReverseLogix & ReturnLogic RMS Features
Here’s a helpful comparison chart to review ReverseLogix features vs ReturnLogic features.
| Capability | Returns Management Solution Provider | |
| ReverseLogix | ReturnLogic | |
| B2C Initiation | X | X |
| B2B Initiation | X | |
| Processing | X | |
| Repairs | X | |
| Recommerce | X | |
| Light WMS capabilities | X | |
| In-store app | X | |
| Forward tracking | X | X |
Data, analytics, and tracking capabilities
Only ReverseLogix can access returns-related data across the entire returns journey, including returns processing data around inspecting, grading, and other capabilities. ReverseLogix customers can see the complete picture of their returns data and analytics, from initiation, to processing, repairs, recommerce, and more.
For organizations with complex environments such as a hybrid of B2B and B2C, or owned warehouses and 3PL partner warehouses, ReverseLogix is the clear alternative to ReturnLogic. We can be deployed in those environments and tie together data from across the board.
Sustainable returns
The environmental impact of product returns is a significant concern for consumers and companies: The increase in returns has led to more packaging, more waste, more transportation emissions, and more items in landfills.
ReverseLogix RMS gives you the tools to sustainably manage product returns while maximizing resell, repair and recycling opportunities. With it, customers can get customers the right products the first time and avoid resource-intensive returns.
Our Returns Management Software Works for Every Industry
Only ReverseLogix manages B2C, B2C and hybrid return environments for 3PLs, eCommerce, retail and manufacturers. Purpose-built with configurable and flexible workflows, we help the following industries optimize returns management.
Third-party logistics providers (3PLs)
When 3PLs offer returns management services to customers, everyone wins:
- Customers offload returns management tasks. This allows them to focus on their core business, save money, and gain new insights into their products with ReverseLogix BI and analytics.
- The 3PL gains a huge differentiator and value-added service that customers are willing to pay for.
In fact, according to the ReverseLogix Reverse Logistics Technology Study, most companies are glad they are partnering with a 3PL to manage their returns. The companies say the biggest reasons they choose to outsource returns to a 3PL is due to flexibility, cost efficiency, and resource efficiency.
“One of the reasons we chose ReverseLogix was because we could use it in many of our facilities, whether that was with our 3PL partner, in our own warehouses, and potentially in other countries.”
– Director of distribution operations, global retailer
Manufacturers
The firm McKinsey found that 70% of B2B decision-makers say they would make new, fully self-serve, or remote purchases of more than $50,000 online. In other words, eCommerce isn’t just for personal shopping anymore. With ReverseLogix, manufacturers efficiently process B2B returns, return-to-vendor items, perform repairs and refurbishments, and complete put-aways. These advantages are essential as new generations take over and expect B2B eCommerce purchasing and return functionality.
Retailers
ReverseLogix gives retailers a single system to manage omnichannel returns, even across recommerce programs and partner networks. The RMS integrates with other supply chain systems to manage each return and gather valuable data about returns operations.
“Returns with ReverseLogix are at least 50-60% faster than the previous system.”
– Director of distribution operations, global retailer
eCommerce brands
The growth in eCommerce spending has also led to a growth in return volumes – up to 30% in some categories. This costs sellers money, time, packaging, and waste. With ReverseLogix, eCommerce companies can create and automate returns rules to speed up employee decisions.
“With the ReverseLogix solution, we have been able to increase our customer satisfaction scores significantly.”
– Martin Hartvigsen, VP of Support and Services, Jabra
How our RMS works
A returns management system integrates and connects all supply chain systems to give you insights into your return operations, reasons for returns, return queues, costs, sustainability metrics, and opportunities for improvement.
Seamless integration capabilities with ReverseLogix
ReverseLogix integrates with a large number of industry-leading solutions, including eCommerce and point-of-sale systems. Integrations are key for maximizing the power of your RMS!
ReverseLogix Customer Case Studies
Jabra provides seamless returns experiences for customers and cuts workload for teams
Jabra, a world leader in audio, video, and collaboration solutions, chose ReverseLogix RMS to replace a legacy platform handling B2B and B2C returns from customers around the world.
Watch the video to hear how they reduced workload, increased customer satisfaction scores, and gained a “future proof solution” with ReverseLogix.
Global footwear retailer sees fast results with ReverseLogix RMS
Genesco Inc. is a footwear focused, Nashville-based specialty retailer and branded company with more than 1,400 stores throughout the U.S., Canada, the United Kingdom and the Republic of Ireland.
Click below to hear this global retailer gained an ROI within days of launching ReverseLogix returns management system!
User Reviews and Testimonials
“Our decision for ReverseLogix was driven by the idea of having an end-to-end solution for the whole process flow, covering the needs of our consumers with a state-of-the-art returns process for our operational needs.”
– Kai Bahlman, vice president of warehousing at Amer Sports
“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”
– Stephanie Kalch, senior director of customer service of North America at Samsonite
“We found a partner who is truly a subject matter expert in their field.”
– Martin Hartvigsen, VP of Support and Services, Jabra
“I’d say [ReverseLogix] doubles the amount of returns we used to be able to do.”
– Hayden Rice, returns specialist, Amer Sports
“I don’t know where our life would be without ReverseLogix right now.”
– Scott Allington, inbound and return goods supervisor, Amer Sports
“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”
– Stephanie Kalch, senior director of customer service of North America, Samsonite
“ReverseLogix allows us and Samsonite to track what parts may need more attention than others, what parts are used more, what parts may be more defective than other parts. It allows us to prepare for what’s coming next.”
– Daniel Tsveer, manager, Peter & Sons Luggage Service (a high-volume Samsonite repair center)
“The team responsible for helping our customers has been extremely positive in regards to the ease of having an overview of the customer claims…not having to go through hundreds of emails and voice notes. Having all of the conversation and communication in one system, being able to see the history at a glance the moment they call in.”
– Laura Donose, Operations Excellence Manager at Jabra
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